Supporting Operations.
Delivering Efficiency.

Recent Professional Journey

Office Administrator
Six on Sergeant Student Accommodations
22/01/2021 – 05/08/2024

• Administered and managed all aspects of student accommodation operations for over 200 tenants annually, ensuring seamless on-boarding, tenancy management, and off-boarding processes.
• Oversaw student housing applications, lease renewals, and accreditation documentation in full compliance with university housing standards and institutional policies.
• Assisted students with private accommodation applications via the Oracle system, ensuring accurate submissions, verification of documents, and alignment with the University of the Free State’s Off-Campus Accreditation process.
• Worked directly with the University of the Free State’s Housing and Residence Affairs Department, coordinating student placements, compliance requirements, and issue resolution.
• Handled student complaints, maintenance disputes, housing claims, and disciplinary concerns, ensuring fair, prompt, and policy-driven resolutions.
• Participated in Housing Tribunal hearings and represented the organization in resolving tenancy-related cases and appeals between students and landlords.
• Coordinated and prepared compliance documentation in accordance with UFS Housing and Residence Affairs requirements, ensuring adherence to municipal by-laws, health, and safety regulations.
• Collaborated with scholarship and bursary organizations, including Moshal Scholarship Programme, NSFAS, Funza Lushaka, Allan Gray Orbis Foundation, ETDP SETA, and other UFS-affiliated funding partners, ensuring accurate documentation and placement of sponsored students.
• Conducted regular accommodation inspections, drafted inspection and maintenance reports, and ensured that all facilities met the 90%+ compliance threshold before accreditation.
• Maintained and updated tenant and property databases using Excel, Sage Accounting, and Rent-Book, ensuring data integrity and compliance with POPIA.
• Acted as a Student Liaison Officer, managing communication between students, landlords, and the university’s Housing Affairs team.
• Served as a messenger and official driver, handling secure delivery and collection of contracts, compliance reports, and legal documents.
• Supported management and directors as a Personal Assistant, preparing presentations, coordinating meetings, and managing confidential correspondence.
• Processed supplier invoices, reconciled payments, and tracked financial transactions using Sage Accounting and internal systems.
• Compiled and presented operational performance reports using Power BI and MS Office Suite to support management decisions and accreditation audits.
• Oversaw asset management, procurement, and stock control, ensuring transparency and accuracy across all operational processes.
• Liaised with local authorities (SAPS, Fire Department, and Municipal Offices) to ensure compliance with accreditation, safety, and regulatory frameworks.
• Maintained professional relationships with students, property owners, and institutional partners, fostering accountability, service excellence, and student welfare.